Responsible Gambling

At Maplewardstudio Inc. Casino Hotel, we promote a safe, entertaining, and balanced environment across all boutique gaming venues. We believe that entertainment should always remain within a healthy threshold. Our operations align with the guidelines set by the Alcohol and Gaming Commission of Ontario (AGCO) to ensure strict adherence to player protection standards in Mississauga, Ontario.

1. Principles of Responsible Play

Gaming should always be treated as a leisure and recreational activity, rather than a primary method of generating revenue. To help keep your habits sustainable and safe, remember these core principles:

• Establish a strict financial budget before entering the casino room floor and stick to it.
• Never try to chase losses; accept them as part of the entertainment cost.
• Set a fixed time limit for your gaming sessions and take regular breaks.
• Avoid participating in gaming activities while under the influence of alcohol, or when feeling anxious or stressed.

2. Minimum Age Requirement

In accordance with the regulatory legislation of Ontario, individuals must be 19 years of age or older to enter the casino gaming floor or participate in any wagering activity at our establishment. Proof of age via government-issued photo identification is strictly mandatory and checked comprehensively at all resort access points.

3. Player Management Tools

We provide tools and supportive structures designed to help you maintain control over your gaming activities:

• Voluntary Self-Exclusion: Guests can choose to enter our formal Self-Exclusion Program, which restricts access to our gaming floors and eliminates related marketing correspondence for a predetermined period.
• Resort Stay Limitations: Our front desk can place blocks on accounts to prevent excessive amenity booking, balancing casino entertainment with recreational activities like fitness classes and culinary sessions.

4. Seeking Professional Assistance in Ontario

If you or someone you know is experiencing difficulties controlling their gaming habits, free, confidential, and professional guidance is readily available through verified provincial networks:

• ConnexOntario: Available 24/7 for free mental health and addiction support across Ontario. Call 1-86-531-2600 or text "CONNEX" to 247247.
• Responsible Gaming Council (RGC): An independent non-profit organization in Canada dedicated to problem gambling prevention and awareness.

5. Institutional Accountability

For questions regarding our player management programs or to initiate a self-exclusion request, please contact our compliance officer or resort help desk:

Maplewardstudio Inc. Casino Hotel
Ontario Business Identification Number: 2847961
GST/HST Identification: 82914 7627 RT0001
Physical Office: 4555 Hurontario Street, Suite 208, Mississauga, ON L4Z 3L9, Canada
Telephone Link: +1 (905) 877-2345
Electronic Inbox: info@maplewardstudio.com